INTUITION is the result of understanding. We view this as our responsibility to you, the customer; to understand how your practice works and to design technology that mirrors that workflow.

It is our belief that by building technology that is easily understood that we are providing you with a better experience.Sure, there are the common benefits of a shorter learning curve, but there are also the additional benefits of enabling your ability to become as proficient as you would like with our system.

INTUITION is not just built into our technology, but into our process. As we consult with your practice, we will provide you with easily understood and comprehensive choices. We will educate you in some areas and you will educate us in other areas; all with the goal of providing an intuitive solution to meet the specific needs of your practice.

Commonly Asked Questions:

Q: What is ImageCloud® 365?

A: ImageCloud® 365 is the very latest technology for viewing and sharing your medical images.  ImageCloud® 365 is built off of a platform called HTML-5.  This platform allows users to view and share their medical imaging data (images) through any web browser and on any device.  There are no plug-ins  to install.

Q: Who is FusionOne Electronic Healthcare?

A: FusionOne is a medical informatics company that specializes in bringing digital imaging solutions to private office-based clinics, hospitals and organizations.  Adhering to the industry standards, our team of engineers have developed specific solutions addressing the pressing issues of interoperability in healthcare all at a low cost. 

Q: What is cloud computing?

A: "What's the cloud?" "Where is the cloud?" "Are we in the cloud now?!" These are all questions you've probably heard or even asked yourself. The term "cloud computing" is everywhere.

In the simplest terms, cloud computing means storing and accessing data (images) and software programs over the Internet instead of your computer's hard drive. The cloud is just a metaphor for the Internet.  

Cloud computing has been referred to as an architecture, a platform, an operating system, or a service, and in some sense it’s all of these. It is applications (software), data (images), hardware, and/or services provided over the internet.

Where, when and in which format you need images depends upon where you are. The diagnostic quality of DICOM is important to have in your clinic, but the speed of JPEGs are more practical as a reference from home or in the OR.  ImageCloud® 365 provides both. 

ImageCloud® 365 captures the essence of cloud computing by providing an environment that allows you to capture your images (x-ray, MRI, Ultrasound, CT, etc…) once and move up to the cloud allowing you and others to view many times all without moving the data (images).

Q: Why is the cloud becoming so popular?

A: Private practice reimbursements are continuing to be cut and they must continue finding ways to reduce expenses.  In addition, practices are getting tired of maintaining and having to pay for and replace hardware every 3-4 years and paying an I.T. professional his/her professional services.  ImageCloud® 365 addresses all of the above by not having to maintain any more hardware or support any more software.

Q: How long are my images stored up in the cloud?

A: Your images will be stored for 12 months up in the cloud and you can view as many times as needed. 

Q: What happens to my images after 12 months?  Where do my images go?

A: There are several options available.  However, we recommend one of the following; 1.) You can retain them in the cloud.  2.) You can move (off-load) them to a cost effective storage solution and still have immediate access to your images.

Q: What are the immediate financial benefits of using ImageCloud® 365?

A: No more expensive VPN lines to maintain and pay for, no more PACS server to maintain and lowers your I.T. costs

Q: Does ImageCloud® 365 include the required HIPAA disaster recovery and continuity of service?

A: Yes, storing your images in ImageCloud® 365 satisfies the HIPAA requirements.

Q: What about HIPAA security?

A: During the transfer of images up to ImageCloud® 365, we utilize secure HTTPS using SSL and TLS algorithms.  When your data is at rest up in the cloud, we use a combination of industry-standard RSA-1024 (asymmetric) and AES-256 (symmetric) security algorithms.

Q: What is involved with getting set up?

A:Y First, we set up a specific ImageCloud® 365 account in the cloud.  Second, our trained engineers work with your I.T. professional to establish connectivity from your practice to ImageCloud® 365.  Third, together we test the transmission of images to ImageCloud® 365.  Finally, set up training then Go Live. 

Q: What about customer support?

A: Being RESPONSIVE is not just a Customer Support function — it is the cornerstone of FusionOne’s success, and is clearly a core principle. We understand the healthcare environment and the importance of getting your system back up and running because of emergency situations and the cost to your practice.  To respond to your urgent needs, we have telephone support, where you will be connected to a “live” engineer who will work on your urgent matter in real-time. We offer an e-mail support option which is handled on a first-in, first-out basis and is picked up by the next available support person.

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